Where We Ship From
All shipments are sent from our warehouse located at:
807 Airport Access Road,Unit D
Traverse City, MI 49686
USA
Returns
We believe so much in our products that we offer a 100% satisfaction guarantee or your money back within 30 days of purchase. If for any reason you aren’t happy with your purchase, please let us know.
COVID-19 Update:
May 14, 2021 Update: Shipping delays can be up to five business days at this time. Our warehouse has had to implement new strategies for health and safety while the variants are of top concern. They are working as quickly as they can to process orders. Thank you for your understanding and patience. Expedited shipping will still process the same day, but all other shipping options will ship up to five business days later.
Our top priority remains providing you with skin relief when you need it most. Our products are stored and shipped with a 3rd party warehouse in Michigan. Since their primary concern is health and safety, they are taking extreme precaution given the current pandemic. They have measures in place for sanitizing both the warehouse and offices, and providing proper training for their employees about the virus and the best methods of prevention. Most support staff are now working from home to limit virus exposure to all employees. The fulfillment company we use is defined as an “essential service” by the Dept. of Homeland Security, and they will be open and operating with a full staff.
***DELAYS IN ORDER SHIPPING***
Most the shipping carriers are experiencing delays domestically and international cross border customs facilities are experiencing backlogs as well. So please remain patient with us while we do our best to fulfill and ship your orders in a timely manner.
Please contact us with any additional questions or concerns. info@yoronaturals.com
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Sales Tax/VAT/Customs/Import Duties
US Customers: We do charge US sales tax for some states. You will see this tax added as a separate line item in your order.
Canadian & International Customers: We do NOT charge sales tax or VAT on your orders, therefore you are responsible for any sales tax, VAT, duties, tariffs, and/or customs brokerage fees your order may acquire when it arrives in your country. Orders may experience shipping delays if inspected by customs.
Shipping & Fulfillment Times
All orders ship from our Michigan warehouse. Orders shipped during holiday times may experience longer than average shipping times.
Orders are fulfilled and shipped within 1 - 2 business days.
Shipping Costs
Estimated delivery times are calculated from the date fulfillment is complete, NOT the order date.
What is Route Shipping Protection?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. During checkout, you may add Route Shipping Protection to your order for a small fee. With this service, your package is guaranteed despite shipping carrier issues like lengthy delays, loss or even theft. Given the extreme delays with shipping carriers recently, especially with Canadian and international orders, we HIGHLY recommend adding this service to your order. With Route, an order is considered lost and available for reshipping after 7 days pass since the last tracking update by the carrier and 14 days for Canadian and international orders.
Route offers a few options to improve the post-purchase experience.
Route Protect
Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.
Purchased Route Protect and need to file a shipping issue? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
What are Route’s Policies?
Marked As Delivered (Stolen)
- Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered
- Orders over $100 USD require a police report
Stuck In Transit (Lost)
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
- Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date
Damaged
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at ( YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here.
Haven’t downloaded the app yet? Download here
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
SHIPPING RATES
USA
US Standard
$0-25.99 Order Total
- Shipping Cost: $5.99
- Delivery Time: 2-5 Business Days
- Shipping Method: USPS First Class
$26-74.99 Order Total
- Shipping Cost: $9.99
- Delivery Time: 2-5 Business Days
- Shipping Method: USPS First Class
$75+ Order Total
- Shipping Cost: FREE
- Delivery Time: 2-5 Business Days
- Shipping Method: USPS First Class
US Expedited
ANY Order $ Total
- Shipping Cost: By Weight
- Delivery Time: Next Business Day
- Shipping Method: FedEx Overnight
CANADA
Canada Standard *Possible 4-6 week delay. If the order is urgent, please select Expedited shipping.*
$0-74.99 Order Total
- Shipping Cost: $9.99
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL Packet
$75+ Order Total
- Shipping Cost: FREE
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL Packet
Canada Expedited
ANY Order $ Total
- Shipping Cost: By Weight
- Delivery Time: 1-3 Business Days
- Shipping Method: FedEx Priority
EUROPE (Please note, we no longer are able to ship to the UK)
Europe Standard *Expect Shipping Delays*
ANY Order $ Total
- Shipping Cost: By Weight
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL Packet
Europe Expedited
ANY Order $ Total
- Shipping Cost: By Weight
- Delivery Time: 1-3 Business Days
- Shipping Method: FedEx Priority
INTERNATIONAL
International Standard *Expect Shipping Delays*
ANY Order $ Total
- Shipping Cost: By Weight
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL Packet
Still have questions? Please contact us – we’re happy to help!