Returns
We believe so much in our products that we offer a 100% satisfaction guarantee or your money back within 30 days of purchase. If for any reason you aren’t happy with your purchase, please let us know.
COVID-19 Update:
Our top priority remains providing you with eczema relief when you need it most. Our products are stored and shipped with a 3rd party warehouse in Michigan. Since their primary concern is health and safety, they are taking extreme precaution given the current pandemic. They now have new measures in place for sanitizing both the warehouse and offices, and providing proper training for their employees about the virus and the best methods of prevention. Most support staff are now working from home to limit virus exposure to all employees. The fulfillment company we use is defined as an “essential service” by the Dept. of Homeland Security, and they will be open and operating with a full staff.
***DELAYS IN ORDER SHIPPING***
Most the shipping carriers are experiencing delays cross border customs facilities are experiencing backlogs. So please remain patient with us while we do our best to fulfill and ship your orders in a timely manner.
Please contact us with any additional questions or concerns. info@yoronaturals.com
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Sales Tax/VAT/Customs/Import Duties
US Customers: We do charge US sales tax for some states. You will see this tax added as a separate line item in your order.
Canadian & International Customers: We do NOT charge sales tax or VAT on your orders, therefore you are responsible for any sales tax, VAT, duties, tariffs, and/or customs brokerage fees your order may acquire when it arrives in your country. Orders may experience shipping delays if inspected by customs.
Shipping & Fulfillment Times
All orders ship from our Michigan warehouse. Orders shipped during holiday times may experience longer than average shipping times.
Orders with EXPEDITED shipping are fulfilled and shipped the same day if the order is placed by 1pm EST Monday – Friday.
Orders with STANDARD shipping are fulfilled and shipped within two (2) business days of purchase from our Michigan warehouse.
Shipping Costs
Estimated delivery times are calculated from the date fulfillment is complete, NOT the order date.
USA
$0-25.99 Order Total (EXPEDITED)
- Shipping Cost: $5.99
- Delivery Time: 2-5 Business Days
- Shipping Method: DHL Max
$26-74.99 Order Total (EXPEDITED)
- Shipping Cost: $9.99
- Delivery Time: 2-5 Business Days
- Shipping Method: DHL Max
$75+ Order Total (EXPEDITED)
- Shipping Cost: FREE
- Delivery Time: 2-5 Business Days
- Shipping Method: DHL Max
ANY Order $ Total (EXPEDITED)
- Shipping Cost: By Weight
- Delivery Time: Next Business Day
- Shipping Method: FedEx Overnight
CANADA
$0-74.99 Order Total (STANDARD)
Currently experiencing 4-6 week delays in shipping. If the order is urgent, please use expedited shipping.
- Shipping Cost: $9.99
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL
$75+ Order Total (STANDARD)
Currently experiencing 4-6 week delays in shipping. If the order is urgent, please use expedited shipping.
- Shipping Cost: FREE
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL
ANY Order $ Total (EXPEDITED)
- Shipping Cost: By Weight
- Delivery Time: 1-3 Business Days
- Shipping Method: FedEx Priority
EUROPE
ANY Order $ Total (STANDARD)
- Shipping Cost: By Weight
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL
ANY Order $ Total (EXPEDITED)
- Shipping Cost: By Weight
- Delivery Time: 1-3 Business Days
- Shipping Method: FedEx Priority
INTERNATIONAL
ANY Order $ Total (STANDARD)
- Shipping Cost: By Weight
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL
Still have questions? Please contact us – we’re happy to help!